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How to report issues
The best way to report a problem is by emailing us the exact steps you are doing, that way we can reproduce the issue and better assist you in solving it.
If you are a Windows 7 or later user, there's a tool built-in to Windows you can use to record the steps and send it to us!
- Start by clicking the Start button and type either “Steps” or “PSR” into built-in search box that appears.
- Then click the Problem Steps Recorder application in the search results displayed.
- Click Start Record and try to reproduce your bug or issue found in our software. You can even click Add Comment button to highlight an area of the screen as a call-out.
- Now Steps Recorder is taking a screenshot of each click or action you take on the computer.
- Once each image is recorded you can then save all the images in a ZIP file by clicking the Stop Record button and Save option.
- Locate the ZIP file you just saved on your computer and right-click the ZIP file to select Send to > Mail recipient.
- Finally this will open your default Mail application to complete and send the message to the proper software support e-mail address:
- AccuCampus Support:
accucampus@engineerica.com - AccuClass Support:
accuclass@engineerica.com - AccuClub Support:
accuclub@engineerica.com - Accudemia Support:
support@accudemia.com - AccuTrack/AccuSQL/AccuLite Support:
support@accutrack.org - AccuTraining Support:
accutraining@engineerica.com - Conference Tracker Support:
conftrac@engineerica.com
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