Frequently Asked Questions

To Cancel appointment. Follow the next steps. Go to Center Administrator> Appointment> View All

1. Use the filter to display your appointment/s.
2. Select the appointment/s.
3. Click Cancel.

To re-schedule appointment/s. Go to Center Administrator> Appointment> View All

1. Use the filter to display your appointment/s.
2. Select the appointment.
3. Click Re-Schedule
4. Change your available options: Date, Start Time and Duration of the appointment to other available tutor's schedule.
5. Also you can change the tutor. If the Tutor matches with your criteria.

The college must have messaging features enabled.

Using Accudemia Message System:

1. Click New Message at down toolbar.
2. Wait for New Message pop up window.
3. Type and select the student to send the message This feature can be filtering by Contacts, Classes or view all People.
4. Type de Subject of the message at Subject.
5. Enter your Message into Message
6. Click Send to send the message.

View the Student Quick Start Guide

View the Tutor Quick Start Guide

View the Instructor Quick Start Guide

Please follow the steps described in the reference manual: Data Exchange - Importing and Exporting

An import file may contain one or more types of information. It is possible for example to import a file which contains students, subjects, instructors, class registration, tutor registration and others. ADX process your information by columns, so each field from your CSV file will be mapped by yourself.

The existent users are not deleted when you import new ones. You don't need to worry about that. Importing from a file will either create new students or updated the ones already on Accudemia if they have the same ID, but they will never be deleted.

Accudemia Data Exchange currently supports CSV files. If you are a developer, you can also import from your own database just building a plug-in for ADX. Take a look at http://code.google.com/p/accudemiaext/

ADX does not allow the data file to be open. You have to close the file you have open in other application (ie. notepad, Microsoft Excel, …) while your information is being read by Accudemia Data Exchange.

It’s an essential part of scheduled import. As files are uploaded automatically, system administrators must be notified when the information goes out of sync. You can access to it at the task bar: Tools> Options.

Also, you can choose the options to ADX sent you an email. There you can select the email addresses to receive the notifications. You can access to it at the task bar: Tools> Options>General> Notifications.

Now, let’s say the jobs fails… it’s possible even under normal conditions (not software bugs), i.e.: if the source file does not exist, you have not internet connection, … You’ll get the “Get Support!” button right there!

You can send the report anonymously, or enter your information if you want to be contacted by the Support Team.

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View the Admin Quick Start Guide

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